Parts Identification
Sauna replacement part identification guide
Replacement parts should be identified from the installed sauna room, not from a generic accessory list. This guide helps importers, dealers, and service teams confirm the model, part location, material, voltage, and compatible replacement before ordering or shipping parts.
Start with the room record.
A hinge, seal, controller, bench board, lamp cover, or roof trim may look simple, but it can change by model family, size, wood species, glass thickness, door direction, voltage, and project version.
Use this guide when a buyer sends a service photo, when a dealer prepares spare stock, or when a distributor needs to identify parts across repeated sauna models.
1. Identification fields
Collect these fields before the replacement part is selected.
| Field | What to record | Why it matters | Example |
|---|---|---|---|
| Model code | Product page or custom order reference | Connects part to drawing and packing file | CSA-02 cube sauna |
| Part group | Door, glass, heater, lighting, bench, roof, accessory | Routes the question to the right team | Door hardware |
| Part location | Left/right, upper/lower, interior/exterior | Prevents wrong-side parts | Right-opening upper hinge |
| Material | Wood species, finish, glass, metal tone | Keeps visible replacements consistent | Red cedar bench board |
| Electrical basis | Voltage, power, controller version | Required for heater and lighting parts | 220-240 V controller |
| Photo set | Wide photo plus close-up | Shows installed context | Door photo and hinge close-up |
2. Part groups and compatibility
Different part groups require different checks.
| Part group | Compatibility check | Evidence needed | Common mistake |
|---|---|---|---|
| Door hardware | Door direction, glass thickness, frame type | Door photo and drawing | Sending opposite-side hinge |
| Glass seals | Glass thickness, profile, corner layout | Close-up seal photo | Using a similar but loose profile |
| Heater parts | Heater model, voltage, phase, sensor | Heater label and controller photo | Mixing market standards |
| Lighting | Voltage, transformer, position, cover | Lamp and transformer photos | Replacing only lamp without checking transformer |
| Bench parts | Wood species, board size, support layout | Bench photo and measurement | Wrong tone or length |
| Roof/exterior | Roof type, trim color, outdoor exposure | Exterior photo | Ignoring weather protection |
3. Photo request checklist
Ask for useful photos once, not five separate times.
| Photo | What it should show | Purpose | Tip |
|---|---|---|---|
| Full room | Entire sauna from front | Confirms model and layout | Include door and roof |
| Part close-up | Damaged or requested part | Identifies part type | Keep focus clear |
| Part location | Part in relation to door, bench, heater, or roof | Confirms left/right and position | Step back slightly |
| Label | Model, heater, carton, or rating label | Connects to order file | Do not crop numbers |
| Installation context | Site, base, wall, outdoor exposure | Separates product and site issue | Useful for repeated problems |
| Previous replacement | If part was already changed | Avoids repeated wrong part | Show old and new where possible |
4. Replacement decision path
Use a simple path before committing to a part shipment.
| Step | Question | Decision | Output |
|---|---|---|---|
| Identify model | Is the room code confirmed? | If not, request model or photo | Matched product file |
| Identify part | Is the part group and location clear? | If not, request close-up | Part category |
| Check compatibility | Does material, size, voltage, or side matter? | If yes, verify before shipment | Correct version |
| Check responsibility | Shipment, installation, operation, wear, or warranty? | Classify case | Service decision |
| Prepare shipment | Courier or next container? | Select logistics path | Packing note |
| Close record | Was replacement installed successfully? | Save photo and note | Updated service file |
How buyers should use this file
The file should be kept inside the buyer’s working folder, not treated as a one-time web article. Importers can use it to compare supplier readiness, distributors can turn it into dealer training, and commercial buyers can attach it to project, installation, and service records.
| Buyer role | Use the file for | Fields to keep visible | Next action |
|---|---|---|---|
| Importer | Supplier comparison and order control | Model, material, heater, packing, documents, service owner | Attach to buying file |
| Distributor | Dealer rollout and repeat SKU support | SKU, installed base, spare parts, training owner | Turn into internal checklist |
| Dealer | Customer handover and service follow-up | Product page, drawing, accessory list, warranty notes | Use with each handover |
| Commercial buyer | Hotel, gym, spa, or amenity project coordination | Approved drawing, operator, maintenance owner, evidence record | Attach to project folder |
| Warehouse team | Receiving, labels, carton control, parts storage | Carton count, accessory carton, spare kit, receiving notes | Check before and after shipment |
| Service team | Replacement decisions and recurring issue review | Issue photo, model code, part group, action history | Update case record |
Evidence to keep with the file
Evidence keeps the conversation factual. When a service question appears months later, the team should be able to open one file and see the model, drawing, material, heater, packing, and handover facts.
| Evidence item | What it proves | Who uses it | When to update |
|---|---|---|---|
| Model page | The product family and visual reference selected by the buyer | Buyer, dealer, factory sales | When model family changes |
| Approved drawing | Size, door, glass, bench, heater, ventilation, and accessory positions | Design, installer, project owner | Whenever layout changes |
| Material record | Wood, roof, exterior finish, hardware tone, certificate needs | Buyer and design team | Before visible material is cut |
| Electrical note | Voltage, phase, heater power, controller, and market standard | Importer and electrician | Before heater package is locked |
| Packing file | Carton sequence, accessory carton, spare parts, labels, manuals | Warehouse and buyer | Before shipment |
| Photo record | Packed, received, installed, or serviced condition | Dealer, service team, operator | At every handover or claim |
Review cadence after the first order
The first order should improve the next order. Review what caused extra messages, missing details, or service questions, then update the file before the buyer repeats the model or expands the program.
| Timing | What to review | Evidence to check | Decision |
|---|---|---|---|
| Before production | Model, size, wood, heater, document needs | Approved drawing and option sheet | Lock or revise |
| Before shipment | Cartons, labels, manuals, accessories, spare kit | Packing list and photos | Approve shipment |
| After arrival | Damage, missing items, unclear labels | Receiving photos and notes | Separate logistics issues |
| After installation | Site fit, function, installer questions | Installed photos and test notes | Update installation guidance |
| After first month | Service questions and user feedback | Issue log and maintenance notes | Update support file |
| Before reorder | Slow movers, repeated issues, weak fields | Sales, warehouse, and warranty records | Revise next order |
Good part requests
- Model code included
- Wide and close-up photos
- Part location named
- Voltage stated for electrical parts
- Installed context visible
Weak part requests
- Only one cropped photo
- No model code
- No left/right direction
- Guessing wood species
- No order reference
Model references used in this guide
Use real model pages as the anchor for the file, for example CSA-01 red cedar barrel sauna, CSA-02 outdoor cube cedar sauna, and CSA-10 backyard sauna cabin.
Factory note
For dealers, a clear identification file reduces wrong replacement shipments and makes spare-parts stocking more accurate after the first few projects.
Working note for repeat orders
The first version should be treated as a working file. After the buyer receives, installs, or operates the sauna, update the fields that were unclear: model code, part name, carton label, heater package, material choice, accessory list, service owner, or photo evidence. Open questions should be marked clearly instead of left blank, because blank fields become assumptions.
For repeat orders, keep the same structure and update only the facts. This gives the factory, importer, dealer, and service team a shared language, which is especially important when the buyer expands from sample rooms into a distributor, showroom, commercial, or private-label program.
Responsibility boundaries to confirm
Before the file is used with a buyer, name which party owns each decision. The factory can confirm model structure, material options, packing, and compatible parts. The importer or dealer usually owns local sales promises, site coordination, installer selection, and customer communication. The commercial operator owns daily use, cleaning, staff training, and issue reporting after handover. Writing these boundaries clearly prevents small support questions from turning into unclear responsibility disputes.
For higher-value projects, attach the responsible person’s name or department next to the field. A simple owner column makes the file more useful than a long explanation because everyone can see who must answer before the order, shipment, installation, or replacement step moves forward.
Editable buyer workbook
Replacement-part identification workbook fields
Replacement parts are easier to support when the buyer can identify the model, part location, photo, urgency, and shipping need in one file. This worksheet helps reduce back-and-forth before CSauna confirms the correct part.
| Field group | What to record | Why it matters |
|---|---|---|
| Product identity | Model code, order number, installation date, room location, wood species, heater model, and voltage route. | Prevents parts from being matched to the wrong sauna room. |
| Part location | Door, glass, hinge, handle, bench, backrest, vent, light, heater guard, controller, sensor, or label. | Narrows the search before photos are reviewed. |
| Photo evidence | Wide photo, close-up photo, damaged area, part size, screw position, and any label or marking visible. | Lets the service team confirm whether the part is standard or revised. |
| Issue status | Broken, missing, worn, noisy, leaking, loose, cosmetic, or safety-related; room open or closed. | Helps prioritize urgent support. |
| Replacement scope | Single part, full hardware set, spare stock, warranty claim, paid replacement, or installation accessory. | Clarifies whether the buyer needs repair or future inventory. |
| Shipping details | Destination address, quantity, preferred courier, carton label, urgent date, and who receives the part. | Avoids delays after the correct part is identified. |
For a complete editable replacement-part workbook, ask for the part identification sheet and include model code, photos, part location, and urgency.
Need an editable part identification sheet?
Send the model family and service process owner. We can prepare an editable part identification worksheet for dealer, warehouse, or after-sales teams.